{"id":1941,"date":"2023-05-14T10:14:50","date_gmt":"2023-05-14T08:14:50","guid":{"rendered":"https:\/\/www.hybernia.eu\/for-visitors\/faq\/"},"modified":"2023-10-06T11:19:15","modified_gmt":"2023-10-06T09:19:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hybernia.eu\/en\/for-visitors\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\" href=\"#\"><strong>What are the opening hours of the ticket office?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Ticket office of the Hybernia Theatre<br\/><\/strong>Tickets for our performances of<em>Mefisto<\/em>, <em>Galileo<\/em>, <em>Singin&#8217; in the Rain<\/em>, <em>Czech Traditional Christmas Carols Concert<\/em>, <em>Vivaldianno The Show and Czech Cabaret Show.<br\/><\/em><\/p>\n\n<p class=\"wp-block-paragraph\">Opening hours:<br\/><strong>Mo &#8211; Fri:<\/strong> 10:00 &#8211; 19:00<br\/><strong>Sat &#8211; Sun:<\/strong> 10:00 &#8211; until the beginning of the performance and only in the case of our own productions<br\/><strong>Holidays:<\/strong> closed <\/p>\n\n<p class=\"wp-block-paragraph\">We accept:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>cash and credit cards (Visa, Mastercard, Maestro, Sodexo card, Edenred card, Uni\u0161ek card),<\/li>\n\n\n\n<li>vouchers (Sodexo, Uni\u0161ek, Edenred),<\/li>\n\n\n\n<li>benefits (Benefit plus, Benefity a.s.).<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-2\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-2\" href=\"#\"><strong>Can I change or return the tickets?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">In accordance with our terms and conditions, we do not change or refund tickets.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-3\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-3\" href=\"#\"><strong>Do you provide any discounts?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">With the ZTP (severe health disability) card, you can buy a ticket for 190 CZK. Discounted tickets can only be purchased through the sales department on e-mail <a href=\"mailto:vstupenky@hybernia.eu\">vstupenky@hybernia.eu<\/a>. <strong>Discount does not apply to your escort<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-4\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-4\" href=\"#\"><strong>Do you offer any vouchers?<\/strong><i>Expand<\/i><\/a> <\/p>\n\n<p class=\"wp-block-paragraph\">You can get vouchers for our performances <a href=\"https:\/\/www.ticketportal.cz\/event\/DARKOVY-POUKAZ-DO-DIVADLA-HYBERNIA?idp=-1524717\" target=\"_blank\" rel=\"noopener\">online,<\/a>at our ticket office or contact our sales department on e-mail <a href=\"mailto:vstupenky@hybernia.eu\">vstupenky@hybernia.eu<\/a>. You can use the vouchers for <em>Mefisto<\/em>, <em>Galileo<\/em>, <em>Singin&#8217; in the Rain<\/em>and <em>Vivaldianno The Show<\/em>.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-5\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-5\" href=\"#\"><strong>You did not receive your e-tickets?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">If you will not receive your tickets by email after ordering, we kindly ask you to check the spam or bulk folders in your inbox. If you will not find them there either, please contact us on <a href=\"mailto:vstupenky@hybernia.eu\">vstupenky@hybernia.eu<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-6\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-6\" href=\"#\"><strong>Do I need to print e-tickets?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">You don&#8217;t have to, just show it on your smart phone or tablet at the entrance to the theatre.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-7\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-7\" href=\"#\"><strong>Can I buy tickets or vouchers on invoice?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">If you need to purchase tickets on invoice, please contact our sales department.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-8\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-8\" href=\"#\"><strong>Where can I park my car?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">You will find the information about this at the <a href=\"https:\/\/www.hybernia.eu\/en\/for-visitors\/parking\/\">Parking<\/a> page.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-9\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-9\" href=\"#\"><strong>When is the entrance before the show?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">The theatre is opened an hour before the start of the performance.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-10\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-10\" href=\"#\"><strong>Is there a caf\u00e9 in the theatre?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Yes, the caf\u00e9 in the foyer is always open one hour before the performance.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-11\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-11\" href=\"#\"><strong>Is it possible to enter the hall after the start of the performance?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Thank you for arriving on time. If for some reason you arrive late, we cannot guarantee the seats from your tickets. From security and technical reasons, entry to the hall is possible only15 minutes after the start of the performance.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-12\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-12\" href=\"#\"><strong>Can my children sit on my lap?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">From safety reasons and the comfort of yours and the audience, children are obliged to sit on their own seats. We will be happy to lend you seat cushions, which are available in the cloakroom for an extra fee of 20 CZK.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-13\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-13\" href=\"#\"><strong>Is the performance suitable for children?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Information about accessibility can be found in the details of each performance.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-14\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-14\" href=\"#\"><strong>How long is the performance?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">You will find this information in the details of each performance.<\/p>\n\n<p class=\"wp-block-paragraph\"><a id=\"fl-accordion--label-15\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-15\" href=\"#\"><strong>Where can I buy a brochure for the show?<\/strong><i>Expand<\/i><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">The brochure is on sale at the box office or directly at the theatre from the auditorium staff.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What are the opening hours of the ticket office?Expand Ticket office of the Hybernia TheatreTickets for our performances ofMefisto, Galileo,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1917,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1941","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hybernia.eu\/en\/wp-json\/wp\/v2\/pages\/1941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hybernia.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hybernia.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hybernia.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hybernia.eu\/en\/wp-json\/wp\/v2\/comments?post=1941"}],"version-history":[{"count":2,"href":"https:\/\/www.hybernia.eu\/en\/wp-json\/wp\/v2\/pages\/1941\/revisions"}],"predecessor-version":[{"id":1988,"href":"https:\/\/www.hybernia.eu\/en\/wp-json\/wp\/v2\/pages\/1941\/revisions\/1988"}],"up":[{"embeddable":true,"href":"https:\/\/www.hybernia.eu\/en\/wp-json\/wp\/v2\/pages\/1917"}],"wp:attachment":[{"href":"https:\/\/www.hybernia.eu\/en\/wp-json\/wp\/v2\/media?parent=1941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}