{"id":1941,"date":"2023-05-14T10:14:50","date_gmt":"2023-05-14T08:14:50","guid":{"rendered":"https:\/\/www.hybernia.eu\/for-visitors\/faq\/"},"modified":"2026-07-22T12:12:29","modified_gmt":"2026-07-22T10:12:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hybernia.eu\/en\/for-visitors\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-0\">What are the opening hours of the ticket office?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-0\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-0\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p><strong>HYBERNIA THEATRE&#8217;S BOX OFFICE<\/strong><\/p>\n<p>Tickets for performances from our repertoire only.<\/p>\nOpening hours:<br \/>\n<strong>Mon &#8211; Fri:<\/strong> 10:00-19:00<br \/>\n<strong>Sat &#8211; Sun:<\/strong> 10:00 &#8211; until the start of the performance, only in case of self-produced performances<br \/>\n<strong>Holidays:<\/strong> closed\n<p>For summer opening hours, keep an eye on the latest news.<\/p>\n<p>(+420) 731 105 130; pokladna@hybernia.eu<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-1\">How can I pay? <\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-1\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-1\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>We accept:<\/p>\n<ul>\n<li>cash and credit or debit cards (Visa, Mastercard, Maestro, Sodexo card, Edenred card, Uni\u0161ek card)<\/li>\n<li>vouchers (Sodexo, Uni\u0161ek, Edenred)<\/li>\n<li>benefits (Benefit plus, Benefity a.s.)<\/li>\n<\/ul>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-2\">Can I change or return the tickets?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-2\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-2\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>In accordance with our terms and conditions, we do not change or refund tickets.<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-3\">Do you provide any discounts?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-3\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-3\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>With a ZTP\/P (wheelchair user) card you can buy a ticket for 199 CZK. Discounted tickets can only be purchased through the sales department at <a data-mce-href=\"mailto:vstupenky@hybernia.eu\" href=\"mailto:vstupenky@hybernia.eu\">vstupenky@hybernia.eu<\/a>. <strong>The discount does not apply to your companion.<\/strong><\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-4\">Do you offer any vouchers?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-4\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-4\"><i>Expand<\/i><\/button>\n\t\t\t\t\tYou can purchase gift vouchers online, at our ticket office or by our sales department via email vstupenky@hybernia.eu.<br \/>\nGift vouchers can only be used for the performances from our own repertoire.\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-5\">You did not receive your e-tickets?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-5\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-5\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>If you will not receive your tickets by email after ordering, we kindly ask you to check your spam or bulk inbox for them. In the case you will not find them even there, please, contact our sales department on email <a href=\"mailto:vstupenky@hybernia.eu\" data-mce-href=\"mailto:vstupenky@hybernia.eu\">vstupenky@hybernia.eu<\/a>.<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-6\">Do I need to print e-tickets?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-6\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-6\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>You don&#8217;t have to, just show it on your smart phone or tablet at the entrance to the theatre.<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-7\">Can I buy tickets or vouchers on invoice?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-7\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-7\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>If you need to purchase tickets on invoice, please contact our sales department.<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-8\">Where can I park my car?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-8\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-8\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>Check the page <a href=\"\/?page_id=44\" data-mce-href=\"https:\/\/www.hybernia.eu\/en\/for-visitors\/parking\/\">Parking.<\/a><\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-9\">When is the entrance before the show?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-9\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-9\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>The theatre is opened an hour before the start of the performance.<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-10\">Is there a caf\u00e9 in the theatre?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-10\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-10\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>We are currently selecting a new caf\u00e9 manager for you. Keep an eye on our social networks and website for updates.<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-11\">Is it possible to enter the hall after the start of the performance?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-11\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-11\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>Thank you for arriving on time. If for some reason you arrive late, we cannot guarantee the seats from your tickets. From security and technical reasons, entry to the hall is possible only15 minutes after the start of the performance.<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-12\">Can my children sit on my lap?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-12\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-12\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>From safety reasons and the comfort of yours and the audience, children are obliged to sit on their own seats. We will be happy to lend you seat cushions, which are available in the cloakroom for an extra fee of 20 CZK.<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-13\">Is the performance suitable for children?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-13\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-13\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>Information about accessibility can be found in the details of each performance.<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-14\">How long is the performance?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-14\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-14\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>You will find this information in the details of each performance.<\/p>\n\t\t\t\t\t<a role=\"heading\" aria-level=\"2\" tabindex=\"-1\"  id=\"fl-accordion--label-15\">Where can I buy a brochure for the show?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-15\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-15\"><i>Expand<\/i><\/button>\n\t\t\t\t\t<p>The brochure is on sale at the ticket office or directly at the theatre from the auditorium staff.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>What are the opening hours of the ticket office? 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